Faq's
OUR FAQ'S
frequently asked questions
No. All sales are final. Due to the nature of our products, we do not accept any returns, refunds, or exchanges under any circumstances. Please double-check your order before confirming payment.
We only accept e-Transfer (EMT) payments at this time.
Instructions for sending your e-Transfer will be provided at checkout. Orders are only processed once payment is received.
We currently ship within Canada only.
We do not offer international shipping at this time.
Orders are typically processed and shipped within 1–2 business days after payment is received. Delivery times vary by location, but most customers receive their orders within 2–5 business days.
Yes, all orders are shipped with a tracking number. You will receive this via email once your package has been shipped.
Yes. We only ship 100% authentic, brand-name cigarettes in original, sealed packaging sourced from trusted suppliers.
There is no minimum, but we offer free shipping on all orders over $500.
No. Once an order is placed and payment is sent, it cannot be changed or cancelled. Please review your order carefully before submitting.
Yes. You must be 19 years or older to place an order. By placing an order, you confirm that you meet the legal smoking age in your province.
We aim to respond to all inquiries within 24 hours.