At Save On Smoke Canada, we want you to shop with confidence and peace of mind. If for any reason you are not satisfied with your purchase, our refund policy is designed to be fair and straightforward.

Refund Eligibility:
Refunds are available for products returned within 14 days of receipt, provided the items are unopened, unused, and in original packaging. We cannot accept returns for opened or used products due to health and safety concerns.

How to Request a Refund:
To initiate a refund, please contact our customer service team with your order number and reason for the return. We will provide instructions on how to send your item back to us.

Refund Process:
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days, credited back to the original method of payment.

Non-Refundable Items:
Shipping fees are generally non-refundable except in cases of product defects or shipping errors caused by us. Any custom or special orders may also be non-refundable unless defective.

Damaged or Incorrect Products:
If you receive a damaged or incorrect product, please report it immediately. We will work quickly to replace the item or issue a full refund, including shipping costs.

Partial Refunds:
In certain cases, partial refunds may be granted, for example, if a product is returned in a condition that is not original but still usable.

Our refund policy aims to maintain trust and satisfaction while ensuring product safety and quality.