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Frequently
Asked Questions?

Energy-Links, LLC offers expert installation, maintenance, repair, and replacement of residential propane equipment. We provide reliable propane delivery and 24/7 emergency services in Pennsylvania, Maryland, and Delaware. Count on us for fast and affordable solutions.

What makes Energy-Links, LLC different from other propane companies?

At Energy-Links, LLC, we pride ourselves on being the most professional propane delivery company around! When you call us, you'll always speak to a real person who provides personalized attention. Our outstanding customer service, expert technicians, efficient delivery system, and flexible account options set us apart from the competition. Discover more about the Energy-Links Advantage or give us a call to learn why we're the best choice for your propane needs!

Is it better to own or lease a propane tank?

This is a preference if you lease a tank the company takes care of any repairs and maintains the propane tank for you. however, you will pay a higher rate for propane. if you own a tank it can increase property value, and get cheaper rates on propane, any repairs or maintenance to the tank would be at your expense.

I just received a propane delivery, but my tank gauge isn’t at 100%. Why?

Your propane tank gauge reads below 100% because propane tanks are only filled to 80% capacity to accommodate gas expansion. This safety measure is especially crucial during warmer months. Learn more in our guide on reading your propane tank gauge.

Do I need to be home for my propane delivery?

You don't need to be home during a propane delivery. Simply provide us with clear instructions on the location of your tank. If there are special circumstances like gates, pets, or other access requirements, let us know so we can make the necessary arrangements.

Do I have to sign a long-term contract with Energy-Links, LLC?

Our customers stay with us because they want to, not because they have to. If you own your propane tank, there are no long-term contracts. For leased tanks, adherence to the lease agreement is required. If you're ever dissatisfied, just call us to discuss closing your account or returning your tank. Our flexible delivery and payment options cater to every customer's needs.

Why choose monitored propane deliveries over will-call deliveries?

Monitored deliveries offer peace of mind, ensuring you never have to worry about monitoring your propane tank or scheduling deliveries. Additionally, our monitored delivery customers enjoy special pricing options. Discover more about the benefits of monitored deliveries versus will-call deliveries.

Are there additional delivery fees on top of the price per gallon?

At Energy-Links, LLC, we proudly offer NO DELIVERY FEES. Unlike many other companies, we don’t charge delivery surcharges, hazmat fees, or any hidden add-ons.

Can you deliver propane to me today?

Will-call deliveries typically arrive within 2-3 business days. In adverse weather, this timeframe may extend. If you're in urgent need, call us, and we’ll do our best to accommodate your request. This is another reason why many prefer automatic deliveries, avoiding last-minute arrangements.

How do you determine when I need a delivery?

We use a cellular monitored system a monitor is placed under the lid of your propane tank and connected to the gauge we check monitors daily to determine who needs delivery we come out with around 20% left to fill your tank. You will also get a free app for your cell phone to look at how much is in the tank if you wish.

Do you offer free propane tank installation estimates?

Yes! If you're considering adding a propane tank to your property, contact us for a free estimate. Our Propane Install Managers will visit your property to understand your needs and provide expert advice at no cost.

How long is a propane tank good for?

A barbecue tank (20lb) is certified for 12 years from the date of manufacture. Larger propane tanks can last up to 30 years.

What size propane tank do I need?

The size of the propane tank depends on its intended use. Usage varies greatly depending on whether the propane is for whole-house heating, cooking, or generators, and the size of your home. For detailed information, visit our guide on choosing the right tank size, or call us to discuss your options.

Is converting my house to propane difficult?

Converting to propane is a smart choice. It's efficient, economical, readily available, American-made, safe, and often cheaper than other fuels. With the right company, the process is straightforward. Here’s what you need to know about converting to propane.

How do I read my propane tank gauge?

Reading a propane tank gauge is simple. Multiply the percentage on the dial by the tank’s capacity to determine the remaining gallons. Remember, tanks are filled to about 80% for safety. For more details, see our guide on reading a propane tank gauge.

Can I paint my propane tank?

If you own your propane tank, you can paint it, but you must follow specific guidelines set by the National Fire Protection Association (NFPA). Learn more about acceptable paint choices and guidelines.

How Long is Propane Tank good for

Our Tanks are all asme tanks and with proper maintenance can last 40-50 years.

What should I do if I run out of propane?

If you run out of propane, turn off all appliances and close the service valve on your tank. Immediately inform us so we can perform a safety and leak check before resuming use. Once resolved, consider setting up automatic deliveries to avoid future issues. Learn more about emergency services and the risks of an empty propane tank.

What should I do if I smell propane gas?

If you smell gas, follow these steps:

  1. Extinguish any smoking materials or flames. Avoid using lights, appliances, phones, or cell phones.
  2. Leave the area immediately.
  3. If safe, shut off the service valve on the propane tank.
  4. Contact us right away and do not return until a licensed professional declares it safe.
Do you offer various payment plans?

Yes, we offer several payment options to fit your budget:

- Automatic Credit/Debit Card Payments

- Budget Plan Payments

- Net 30 Days Credit Terms

- Cash on Delivery Payments

How do I sign up with Energy-Links, LLC?

Call us +1 610-444-4142 to connect with the right person to start your account today! The sign-up process is quick and easy.

How can I update my account information?

Register online by clicking the My Account button on our website. Use your account number, house number, and email to manage payments, update information, and more. For additional help, feel free to call us.

How can I pay my bill?

You can pay your bill by calling us or through our online portal using a credit or debit card. Learn more about our Auto Pay plan to avoid late payments.

What credit cards do you accept?

We accept Mastercard, Visa 

What should I do if I'm moving?

If you’re moving, call us +1 610-444-4142 to  close your account. If you're moving into a new home with propane heat, we can help set up your new account quickly!

Get the Best in Propane & Generator Services!

Our expert customer service representatives and project managers are here to help you choose the perfect products and services to meet your unique needs. Enjoy personalized support and top-quality propane solutions with us!

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